Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How long does shipping take?
Orders typically ship within 2-3 business days. Standard shipping times vary based on location, but most U.S. orders arrive within 5-7 business days. Expedited shipping options are also available at checkout.
Do you offer international shipping?
At this time, we only ship within the U.S. We are working on expanding our shipping options, so stay tuned!
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we may be able to update your address. Please contact us as soon as possible to request any changes.
What are your shipping rates?
Shipping rates are calculated at checkout based on your location and selected shipping method. We also offer free shipping on orders over a certain amount—check our website for current promotions.
What if my order is lost or damaged?
Due to the nature of our products, all sales are final. However, we may offer replacements for:
Items damaged in transit (must provide photos within 48 hours of delivery).Defective products (must report within 7 days of delivery)
Tracking & Delivery
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package in real-time.
Where can I find my tracking number?
Your tracking number will be sent via email once your order has shipped. If you don’t see it, check your spam folder or log into your account on our website to view order details.
My tracking number isn’t updating—what should I do?
Sometimes tracking updates can be delayed. If your tracking hasn’t updated after 48 hours, please contact the shipping carrier first. If there’s still an issue, reach out to us for assistance
Do you provide tracking for all shipping options?
Yes, all our shipping options include tracking so you can monitor your package every step of the way.
What if my package is delayed in transit?
Shipping carriers sometimes experience delays due to weather, holidays, or other unforeseen events. If your package is delayed significantly, please contact the carrier or reach out to us for assistance.
